1. Call us - 973.508.8920, we will assign you a "Service Number"

2. Write down -in detail- the following information:

•what do you think is the problem?
•your contact phone number or email,
•what is the username and password?
•when did it start happening?
•did you backup all your information?
•do you need a "rush" service
•is there any existing additional problems that we should know?
•is there any existing additional problems that we should know?

3. Pack your device very carefully,

4. Attached a label outside the box, including: NAME, PHONE, "SERVICE NUMBER"

5. Please leave the box outside the door or by the garage,

6. Make sure to put the box inside a plastic (closed) bag for protection,